GUIDELINES FOR YOUR COMFORT AND SAFETY

You have the right to have a support individual of your choice (spouse, domestic partner, family member, or friend) present during the course of your hospital stay, unless this individual’s presence infringes on others’ rights, safety, or is medically or therapeutically harmful. All persons are expected to foster behaviors respectful to the rights and safety of others. Anyone subjected to or who witnesses disrespectful behaviors are encouraged to report it to facility staff. Noncompliance can lead to removal from the facility.

SPEAK WITH COURTESY AND RESPECT

Patients and visitors may not display behaviors or communication (written, verbal or electronic) that is aggressive, disrespectful, or inconsiderate. Unacceptable forms of communication include: harassing, offensive, or intimidating statements, shouting or yelling at patients or staff, threats of violence or destruction of property, or derogatory remarks based on race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), and national origin.

BEHAVE RESPECTFULLY TOWARDS OTHERS

WACH follows a zero-tolerance policy for aggressive or violent behavior. Unacceptable behaviors include: physical assault, arson, inflicting bodily harm, throwing objects, making menacing gestures, hitting, kicking, biting, screaming, spitting, pushing, or any other behavior that is intimidating or harassing to staff or patients.

BE RESPECTFUL OF PROPERTY

Guests must be respectful and courteous of patients, facility staff and other people’s property. Patients and visitors may not damage equipment or property nor climb on furniture. Parents or guardians must supervise their children at all times.

DRESS APPROPRIATELY

Please avoid wearing apparel with obscene language. All visitors are expected to be fully dressed including shirts and shoes at all times.

USE ELECTRONIC DEVICES COURTEOUSLY

Please be courteous with the use of your cell phone and other electronic devices. Headphones must be used when listening to music and speaker phone may not be used when taking phone calls. When interacting with any of our staff, please put your devices away. Set the ringer to vibrate before storing away. Photos, videos, and other recording devices are not permitted except by authorized personnel.

TOBACCO, ALCOHOL, ILLEGAL SUBSTANCES, AND WEAPONS

WACH facilities are tobacco free, including cigarettes, cigars, e-cigarettes, and chewing tobacco. Designated smoking areas are available outside of the facility. Possession and use of illicit drugs and alcoholic beverages are not allowed. Firearms and dangerous weapons are illegal and prohibited, except for persons authorized to be in possession of the weapon while on duty. Any weapons are considered contraband and will be confiscated.

INFECTION PREVENTION PROTOCOLS

All patients and visitors will follow infection prevention protocols to help stop the spread of infectious diseases such as influenza (flu) and COVID-19. These protocols may include, but are not limited to, wearing a mask, washing hands regularly, and limiting movement outside of your assigned facility room. If you have a fever, cough, sore throat, congestion, body aches, loss of smell/taste, or diarrhea, please tell the front desk or report to a COVID testing area.