Flight Clinic and Physical Exams
The WACH Flight Medicine Clinic
The Flight Medicine Clinic provides routine medical care to pilots, navigators, air traffic controllers, flight engineers and all personnel holding a 1042 clearance. After duty-hours, flyers should go to the Weed Army Community Hospital Emergency Department. The flight surgeon on-call will be notified of ED visits by flying personnel. Should a flyer be seen in any ER or outside of WACH, it is their responsibility to notify the flight surgeon as soon as possible by calling the clinic.
Flyers may not fly until cleared by a flight surgeon after receiving treatment in the ED or from a provider outside the hospital. For all routine and acute appointments to include those requiring their Return to Fly times (RTFS) and PHA, please call Central Appointment at 1-866-460-5305 .
Physical Exams Clinic
The Physical Exams Clinic is co-located with the Flight Medicine Clinic. The PE Clinic is open from 7:30 a.m.-4:30 p.m., Monday through Friday, and closed for lunch from noon-1 p.m. each day. The PE Clinic is responsible for performing physicals for retirement, military schools, commissioning, and entry to military, officer candidates and Aviation physicals. Schedule appointments for the physical examination at least 2 weeks in advance through the Central Appointments line at 1-866-460-5305.
Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.
We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.
JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.
Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.