Appointments
Use this page to choose a Primary Care Manager, schedule or cancel appointments, understand access-to-care standards, prepare for your visit, and find virtual care and TRICARE resources.
Choosing a Primary Care Manager
Not sure which provider to choose? The provider list below reflects the information available as of July 2026. Provider assignments and appointment availability may change based on staffing, clinic capacity, mission requirements, and patient eligibility.
JVTMC eligibility: Javier Villanueva Troop Medical Clinic providers support eligible 11th Armored Cavalry Regiment active duty Soldiers. Other units and family members are generally assigned through the WACH Primary Care Clinic.
11th ACR — JVTMC Providers
Regimental Surgeon
- LTC Samuel Tahk, MD
All squadrons may book with the Regimental Surgeon.
1st Squadron, 11th ACR
- CPT Chase Blankenship, DO
- CPT Youngkwan Ko, PA-C
2nd Squadron, 11th ACR
- CPT Crystal Donders, DO
- CPT Moira McCormack, PA-C
Regimental Support Squadron
- Position currently vacant — eligible patients may book with an available provider.
Primary Care Clinic Providers
For eligible patients from other units, dependents, and other assigned beneficiaries.
- CPT Kevin Choe, DO
Patients ages birth through 17
- CPT Austin Ridgeway, DO
Patients ages birth through 17
- CPT Sarah Contrerasortiz, MD
Adults and children; speaks Spanish
- CPT Kai Combs, MD
Adults and children
- CPT Laura Connolly, DO
Adults and children
- CPT Teea Bunker, DO
Adults only
- CPT Heesoo Soh, PA-C
1916th Flight provider; unit priority applies; adults only
- Robert Medina, PA-C
Children older than one month; speaks Spanish
Provider rosters change. Contact TriWest or the WACH Appointment Line to confirm current PCM availability before requesting a change.
Appointment No-Shows Affect Everyone
Missed appointments reduce access to care. When patients do not keep, cancel, or reschedule appointments, available clinic time is lost and other patients may be unable to receive timely care.
Patients who miss scheduled appointments without canceling or rescheduling may affect clinic staffing, service availability, and access for other beneficiaries.
If a patient arrives more than 10 minutes late, clinic staff may offer to work the patient in with the scheduled provider or another available provider before the end of the day. If the patient chooses to reschedule instead, the appointment may be recorded as a no-show.
To help us provide the best possible care, arrive 5 to 10 minutes before your scheduled appointment.
If You Cannot Keep Your Appointment
We understand that unexpected circumstances happen. Cancel or reschedule as early as possible so the appointment may be offered to another patient.
Urgent and Emergency Care
Emergency: Call 911 or go to the nearest emergency room for life-threatening symptoms or conditions that may threaten life, limb, vision, or long-term health.
Urgent Care Appointments
For a non-emergency illness or injury that requires prompt attention, such as a high fever, earache, sprain, or other acute concern, contact WACH or the Nurse Advice Line.
Active duty service members: Before using a civilian urgent care facility, contact the TRICARE Nurse Advice Line for referral and authorization guidance.
Telehealth and Online Scheduling
Telehealth Urgent Care
Telehealth urgent care is available 24 hours a day, seven days a week for eligible patients. Virtual care may help you receive treatment without leaving home.
Visit the WACH Telemedicine Services page for available options and instructions.
MHS GENESIS Patient Portal
Use the MHS GENESIS Patient Portal to request eligible appointments, send a secure message to your care team, review appointment information, and access health records.
Access the MHS GENESIS Patient Portal .
You may also call the WACH Appointment Line at 866-957-9224.
Appointment Types and Access Standards
Access-to-care standards describe the maximum target time for an initial appointment based on the type of care needed. Actual availability may vary based on medical urgency, staffing, and clinic capacity.
Appointment type and target timeframe
| Appointment Type |
Examples |
Target Timeframe |
| Urgent Care |
Acute illness or injury requiring prompt attention but not emergency care |
Within 24 hours |
| Routine Primary Care |
Colds, allergies, mild symptoms, routine follow-up, or general concerns |
Within 7 days |
| Wellness Care |
Physicals, preventive screenings, mammograms, Pap tests, and health maintenance |
Within 28 days |
| Initial Specialty Care |
Initial visits for cardiology, orthopedics, podiatry, and other specialty services |
Within 28 days |
| Follow-Up Visits |
Visits scheduled according to an existing medical treatment plan |
Determined by the treating provider |
Access standards generally apply to initial appointments. Follow-up timing is based on the provider's medical plan and clinical judgment.
Preparing for Your Visit
A little preparation can help you make the most of your appointment and give your care team the information they need.
- Bring your Uniformed Services ID card.
- Bring a current list of prescription medications, over-the-counter medications, vitamins, and supplements.
- Bring prescription bottles when helpful, especially if the medication name or dose is unclear.
- Bring important medical records from previous military or civilian healthcare providers.
- Include a summary of chronic conditions, past illnesses, surgeries, immunizations, allergies, and recent treatment.
- Bring a prioritized list of questions or concerns for your provider.
- Arrive 5 to 10 minutes before your scheduled appointment.
- Consider bringing a trusted person who can provide support and help you remember important information.
Support and Accessibility
You may request a staff chaperone if you are unable to bring someone with you or would feel more comfortable having a chaperone present.
If you need interpreter services, sign-language assistance, or help arranging an accommodation, contact the WACH Patient Advocate before your appointment.
If you have a service animal, contact the Patient Advocate before the first visit for guidance about facility procedures.
Plan for Follow-Up
You may not be able to address every concern during one appointment. Your provider may recommend a follow-up visit so each issue receives enough time and attention.
Discussion Guide
Use this guide to organize your information and questions before the appointment.
Before Your Visit
New to the Military Health System
- Previous healthcare provider contact information
- Medical records
- Medication and prescription information
- Previous illnesses and surgeries
- Insurance information
Already Receiving Care in the MHS
- Current medications and prescriptions
- Third-party insurance information
- Recent civilian medical records
- Major life changes that may affect your health or well-being
Discuss Your Health
- Progress you have made
- Pain, discomfort, or unusual symptoms
- Changes in your home, work, or living environment
- Potential health risks
- Your long-term health goals
- Concerns, feelings, or questions about your health
Discuss Your Care
- Tasks or treatments you have completed
- Your preferences for care
- Expected timing and next steps
- Recommended procedures, treatments, or tests
- People who support you
- Changes to your treatment plan
Questions to Ask
- What do I need to do and why?
- What can I expect going forward?
- What symptoms or warning signs should I watch for?
- Who should I contact with questions or concerns?
- What are the risks, benefits, and alternatives?
- When should I schedule a follow-up appointment?
Ask questions. Your care team wants you to understand your diagnosis, treatment choices, medications, and next steps.
Finding TRICARE Resources
Use these resources for referrals, claims, enrollment, online appointments, telehealth, and health-benefit information.
TRICARE Resources
Find plan, enrollment, coverage, referral, claims, pharmacy, and life-event information.
Visit TRICARE
Nurse Advice Line
Receive health guidance 24 hours a day, seven days a week.
Call 800-874-2273.
WACH Appointment Line
Schedule, cancel, or reschedule appointments.
Call 866-957-9224.
Appointment Reminders
- Arrive 5 to 10 minutes early.
- Cancel or reschedule as soon as possible when plans change.
- Bring your military ID and updated medication information.
- Use the MHS GENESIS Patient Portal for eligible online tasks.
- Call 911 for emergencies.
- Use the Nurse Advice Line for after-hours health guidance.
Provider roster reviewed: January 2026