Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

    Patient Resources

    Integrated Disability Evaluation System (IDES)

     
    The Integrated Disability Evaluation System (IDES) is a collaborative process that requires coordination across Commands, the Department of Defense (DoD), the Department of Veterans Affairs (VA) and other agencies. The success of the program is based on a consistent order of operations, clear channels of communication, and well understood stakeholder roles and responsibilities.

    Resources

    IDES Timeline Overview
    Army Regulation 635-40 Disability Evaluation for Retention, Retirement, or Separation
    Army Regulation 40-501 Standards of Medical Fitness

    DoD Compensation and Benefits Handbook for Wounded, Ill, and/or Injured Service Members of the Armed Forces: http://warriorcare.dodlive.mil/benefits/compensation-and-benefits 
     

    FAQs

    Contact Us

    Phone

    Chief of PAD: (760) 383-5174 (Office)
    NCOIC, PAD: (760) 383-5175 (Office)
    IDES Supervisor: (760) 383-5273 (Office)
    Fax Number: 760-383-5127

    Location

    Room 2501, 2nd Floor, WACH
    *Nextdoor to Primary Care Clinic

    Hours of Operation

    Monday-Friday: 7:30am - 4:00pm
    Closed for Lunch: 12:00pm - 13:00pm
    Closed on Weekends, Federal Holiday and Selected Training Holidays

    Don't forget to keep your family's information up to date in DEERS!