Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Frequently Asked Questions

Not sure what you need? Browse our commonly asked questions, aka FAQs, for answers to various situations. https://weed-irwin.tricare.mil/Patient-Resources/FAQs

Patient Ambassadors/Advocate

A patient advocate or ambassador advises and helps you with medical and dental benefit concerns within this facility. Visit https://weed-irwin.tricare.mil/Patient-Resources/Patient-Advocate

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries. For assistance call 760-383-5476.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For assistance call 760-383-5476.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Surveys

Weed Army Community Hospital also uses various assessments to monitor patient satisfaction. The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency/ National Capital Region to learn about beneficiary health care experiences with the goal of making them better.

The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.