Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more

Customer Service

Your Health, Our Priority

We're here to make sure you feel supported, heard, and cared for at every step of your health journey. Our dedicated team is committed to providing you with excellent care and a positive experience, because your well-being is our top priority.

If there’s anything you need—whether it’s assistance with a question, a concern you’d like to share, or feedback about your experience—we’re here to listen and help.

How can we support you today? 
 

Patient Ambassadors/Advocate

A patient advocate or ambassador advises and helps you with medical and dental benefit concerns within this facility. Visit https://weed-irwin.tricare.mil/Patient-Resources/Patient-Advocate

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries. For assistance call 760-383-5476.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. For assistance call 760-383-5476.

Interactive Customer Evaluation (ICE)

ICE is a DOD web-based tool that collects your feedback on services at this facility.

Surveys

JOES - Outpatient Experience

The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency/ National Capital Region to learn about beneficiary health care experiences with the goal of making them better. These surveys are emailed to you following visits to our outpatient clinics within Weed Army Community Hospital.

TRISS - Inpatient Experience

The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. These surveys are emailed to you following a stay in our hospital. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.

Frequently Asked Questions

Not sure what you need? Browse our commonly asked questions, aka FAQs, for answers to various situations. https://weed-irwin.tricare.mil/Patient-Resources/FAQs

Contact Us

Business Hours

Monday- Friday: 0800-1600
Closed 1130-1300 for Lunch

Phone/Email:

Patient Advocate:

Phone: 760-383-5480

BCAC/DCAO:

Phone: 760-383-5476

Email: Cassidy.k.allen.civ@health.mil

Location:

BLDG 390 N Loop Rd
Room 2483
Fort Irwin, CA 92310
 

 

Don't forget to keep your family's information up to date in DEERS!