Customer Service
Your Health, Our Priority
We're here to make sure you feel supported, heard, and cared for at every step of your health journey. Our dedicated team is committed to providing you with excellent care and a positive experience, because your well-being is our top priority.
If there’s anything you need—whether it’s assistance with a question, a concern you’d like to share, or feedback about your experience—we’re here to listen and help.
How can we support you today?
Patient Ambassadors/Advocate
A patient advocate or ambassador advises and helps you with medical and dental benefit concerns within this facility. Visit
https://weed-irwin.tricare.mil/Patient-Resources/Patient-Advocate
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries. Visit the BCAC page for more information.
Debt Collection Assistance Officer (DCAO)
DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. Visit the DCAO page for more information.
Interactive Customer Evaluation (ICE)
ICE is a DOD
web-based tool that collects your feedback on services at this facility.
Surveys
JOES - Outpatient Experience
The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency/ National Capital Region to learn about beneficiary health care experiences with the goal of making them better. These surveys are emailed to you following visits to our outpatient clinics within Weed Army Community Hospital. If you wish to receive these surveys via text, please let the front desk know at your next appointment.
TRISS - Inpatient Experience
The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. These surveys are emailed to you following a stay in our hospital. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.
Frequently Asked Questions
Not sure what you need? Browse our commonly asked questions, aka FAQs, for answers to various situations. https://weed-irwin.tricare.mil/Patient-Resources/FAQs