Patient Advocate

A patient advocate is a representative that helps with your concerns or questions about services you get at a military hospital or clinic. Their responsibilities are to:

  • Listen to your concerns.
  • Address complaints about health care services you received.
  • Explain military hospital or clinic policies.
  • Mediate concerns between you and your provider.

Effective 1 June 2026, contingency support operations have been activated for the Patient Advocacy Program due to lack of Assigned Patient Advocate Resource  and the need to ensure uninterrupted beneficiary support and continuity of service. Interim support will be provided by the CRDAMC (Charles R Darnall Army Medical Center)at Fort Hood, Texas.

WACH Patient Advocacy Case Intake and Management

Patient Ambassadors

Patient Ambassadors also assist patients and any authorized beneficiaries to obtain appropriate responses to inquiries and complaints concerning services performed at the hospital.

Administration
Primary Mr. Vince Pryce 760-383-5488
Alternate Sonja Baca 760-383-5286

Primary Care
Primary MAJ Melissa Tracht 760-383-5213
Alternate Sonja Baca 760-383-5286

Javier Villanueva Troop Medical Clinic
Primary MAJ Melissa Tracht 760-383-5213
Alternate Sonja Baca 760-383-5286

Behavioral Health Outpatient Clinic 1

(WACH 3rd Floor)
Primary Dr. John Kelley 760-383-5448
Secondary Mr. Michael Lombard 760-282-5440
Alternate Sonja Baca 760-383-5286

Behavioral Health Outpatient Clinic 2

(Mary Walker Center - 11ACR)
Primary MAJ Crystal Parker 760-380-7195
Secondary Ms. Juliana Dumayas 760-380-9638
Alternate Sonja Baca 760-383-5286

Specialty Clinics 

(Physical Therapy, Ortho, Optometry, Women's Health)
Primary MAJ Naikeya Coston 760-383-5370
Alternate Sonja Baca 760-383-5286

Laboratory & Radiology
Primary 1LT Jazmyne Brown 760-383-5093
Alternate Sonja Baca 760-383-5286

Pharmacy
Primary CPT Oyemayowa Sanwo 760-383-5150
Alternate Sonja Baca 760-383-5286

Public Health and
Armed Forces Wellness Center
Primary Dr. Emmanuel Easterling 760-383-5810
Alternate Sonja Baca 760-383-5286

Inpatient and Mother Baby
Primary MAJ Ashley Draughon 760-383-5102
Alternate Ms. Sonja Baca 760-383-5286

Emergency Department
Primary MAJ Kyle Walter 760-383-5562
Alternate Ms. Sonja Baca 760-383-5286

Yuma Proving Ground Health Clinic
Primary CPT Emily Carmody 928-328-2666
Alternate Ms. Sonja Baca 760-383-5286

Feedback Surveys

Weed Army Community Hospital also uses various assessments to monitor patient satisfaction. The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency to learn about beneficiary health care experiences with the goal of making them better.

The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.
 

Contact Us

Phone

760-383-5099

Location

BLDG 390 N Loop Rd
Fort Irwin, CA 92310

Don't forget to keep your family's information up to date in DEERS!