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A Patient Advocate helps patients and beneficiaries address questions or concerns about services received at a military hospital or clinic.
Patient Advocates listen to concerns, explain hospital policies, assist with complaints, and help communicate concerns between patients, staff, and healthcare providers.
Select a topic to move directly to that section of the page.
Patient Advocates help patients understand available options and work toward appropriate resolution of healthcare concerns.
Whenever possible, begin by discussing the concern with the clinic or department involved. Patient Advocates and Patient Ambassadors are available when additional assistance is needed.
Effective June 1, 2026: Contingency support operations are active for the WACH Patient Advocacy Program to maintain uninterrupted beneficiary support and continuity of service while an assigned Patient Advocate resource is unavailable.
Interim Patient Advocacy case intake and management support is provided by the CRDAMC Response Support Team.
Support Team: CRDAMC Response Support Team
Point of Contact: Ms. Christine Mingo Chief, Patient Experience Division
Email: dha.hood.Darnall-AMC.mbx.crdamc-response-support-team@health.mil
Telephone: 760-383-5099
Patient Ambassadors help patients and authorized beneficiaries obtain appropriate responses to questions, concerns, and complaints related to services provided at WACH.
Start with the Patient Ambassador for the clinic or service involved. If the issue cannot be resolved at that level, contact the Patient Advocacy support team at 760-383-5099 .
Primary: Mr. Vince Pryce 760-383-5488
Alternate: Ms. Sonja Baca 760-383-5286
Primary: MAJ Melissa Tracht 760-383-5213
Location: WACH, Third Floor
Primary: Dr. John Kelley 760-383-5448
Secondary: Mr. Michael Lombard 760-282-5440
Location: Mary Walker Center, 11th ACR
Primary: MAJ Crystal Parker 760-380-7195
Secondary: Ms. Juliana Dumayas 760-380-9638
Physical Therapy, Orthopedics, Optometry, and Women's Health
Primary: MAJ Naikeya Coston 760-383-5370
Primary: 1LT Jazmyne Brown 760-383-5093
Primary: CPT Oyemayowa Sanwo 760-383-5150
Primary: Dr. Emmanuel Easterling 760-383-5810
Primary: MAJ Ashley Draughon 760-383-5102
Primary: MAJ Kyle Walter 760-383-5562
Primary: CPT Emily Carmody 928-328-2666
If you are unsure which Patient Ambassador is most appropriate for your concern, contact the Patient Advocacy support team and they will help connect you with the appropriate clinic representative.
Weed Army Community Hospital uses several patient experience surveys to better understand beneficiary healthcare experiences and identify opportunities for improvement.
JOES is a Department of Defense survey that gathers feedback about outpatient visits and patient interactions with healthcare teams.
The survey standardizes patient experience measurement across military treatment facilities and helps leaders understand how care is being delivered from the patient's perspective.
TRISS gathers feedback from patients following an inpatient hospital stay.
Responses help identify strengths, opportunities for improvement, and ways to enhance the overall inpatient experience.
ICE provides patients with an opportunity to submit comments, compliments, concerns, and suggestions regarding services received at WACH.
Feedback submitted through ICE is reviewed by leadership and service representatives to improve customer service and patient satisfaction.
Submit feedback through ICE
Survey responses help WACH evaluate healthcare services, recognize exceptional staff, and improve processes that affect patient care and access.
Honest feedback—both positive and constructive—helps ensure the best possible experience for patients and families.
Completing a survey gives you an opportunity to have your voice heard. WACH leadership reviews patient feedback and uses survey results to guide service improvements across the organization.
Patient Ambassador assignments, phone numbers, and organizational responsibilities may change based on staffing and operational requirements.
760-383-5099
BLDG 390 N Loop Rd Fort Irwin, CA 92310