Mental Health Outpatient Clinic 2
Our Outpatient Clinic model is an early intervention and care model that promotes Soldier readiness (pre-, during, and post-deployment). It provides multidisciplinary Mental Health (MH) care to Soldiers in close proximity to their unit's work area and in close coordination with unit leaders.
Our goal is to establish multidisciplinary MH teams to improve access to and continuity of MH care by moving into closer physical proximity to the Soldiers' work areas, streamlining the number of providers involved in the treatment process and forming strong relationships with deployable unit leaders.
This model serves as the single point of entry into MH care for each battalion's Soldiers and leaders and facilitates early identification and intervention. Soldiers receive expedited evaluations and community-level treatment from a single provider, which greatly improves continuity of care. The enduring working relationship between the provider and key battalion personnel erode the stigma commonly associated with MH care in the military setting. A provider can specifically tailor the treatment options for the battalion's Soldiers to a much greater degree than was previously possible in synchrony with those Soldiers ARFORGEN cycle.
Improving Your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.
We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.
JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.
Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.