Patient Ambassadors
The central role of the Patient Ambassador is to assist patients and any authorized beneficiaries to obtain appropriate responses to inquiries and complaints concerning services performed at the hospital in the absence of a singular Patient Advocate.
WACH Patient Ambassadors
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Administration
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Primary
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CPT Blair Boler
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760-383-5477
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Alternate
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Sonja Baca
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760-383-5286
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Primary Care Clinic
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Primary
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CPT Marc Cook
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760-383-5195
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Alternate
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Sonja Baca
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760-383-5286
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Javier Villanueva Troop Medical Clinic
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Primary
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MAJ Timothy Harrington
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760-380-9340
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Alternate
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Sonja Baca
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760-383-5286
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Behavioral Health
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Primary
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MAJ Darnell Durrah
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760-383-5445
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Alternate
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Sonja Baca
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760-383-5286
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Specialty Clinics
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Primary
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CPT Bobbi Hawthorne
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760-383-5375
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Alternate
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Sonja Baca
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760-383-5286
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Laboratory
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Primary
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Mr. Jay Still
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760-383-5093
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Alternate
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Sonja Baca
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760-383-5286
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Radiology
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Primary
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MAJ Jennifer Schwantes
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760-383-5025
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Alternate
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Sonja Baca
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760-383-5286
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Pharmacy
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Primary
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CPT Oyemayowa Sanwo
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760-383-5150
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Alternate
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Sonja Baca
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760-383-5286
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Occupational Health/AWC
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Primary
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MAJ Wincess Papius
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760-383-5809
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Alternate
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Sonja Baca
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760-383-5286
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Inpatient/Mother Baby
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Primary
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MAJ Regina Velasco
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760-383-5102
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Alternate
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Ms. Sonja Baca
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760-383-5286
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Emergency Department
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Primary
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CPT Adam Duncan
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760-383-5574
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Alternate
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Ms. Sonja Baca
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760-383-5286
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Yuma Proving Ground Health Clinic
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Primary
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MAJ Stephanie Birge
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928-328-2666
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Alternate
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Ms. Sonja Baca
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760-383-5286
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Weed Army Community Hospital also uses various assessments to monitor patient satisfaction. The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency/ National Capital Region to learn about beneficiary health care experiences with the goal of making them better.
The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.