Patient Advocate

The central role of the Patient Advocate is to assist patients and any authorized beneficiaries to obtain appropriate responses to inquiries and complaints concerning services performed at the hospital.

The Patient Advocate on Fort Irwin is a highly trained professional who serves as your point of contact when you have minor to serious grievances or complaints, or when you need assistance in obtaining information or services.

The Patient Advocate uses various assessments to monitor patient satisfaction. The Joint Outpatient Experience Survey (JOES) combines and standardizes longstanding methods used by the Army, Navy, Air Force and Defense Health Agency/ National Capital Region to learn about beneficiary health care experiences with the goal of making them better.

The TRICARE Inpatient Satisfaction Survey (TRISS) is conducted to improve our inpatients' experiences by asking for their feedback after a recent hospital stay. Your feedback helps us identify which healthcare services are working well and which ones need improvement. By doing these surveys, we hope to improve the health care experiences of our patients.