Our Internal medicine doctors are here to provide for the health and welfare of all of our beneficiaries, while fostering an environment of safety and partnership between patient and provider. Our staff is trained to diagnose severe, chronic illnesses and situations where several different illnesses may strike at the same time. They also bring to patients an understanding of preventive medicines, men's and women's health, substance abuse, mental health, as well as effective treatment of common problems of the eyes, ears, skin, nervous system and reproductive organs.
Improving your patient experience: JOES, ICE and the WACH customer survey card.
Suggestions or improvements on how we may better care for you and improve patient services are welcomed by the command.
We invite you to fill out a WACH survey card, found throughout our facilities, after you use our services. The Interactive Customer Evaluation (ICE) is a web-based tool that collects feedback on services provided by various organizations throughout DoD, including WACH.
JOES, the Joint Outpatient Experience Survey, is a new DoD-wide survey used across all services to gather feedback on specific patient experiences during visits with their provider. When you receive a JOES, please fill it out within one month and give us your honest feedback.
Completing the survey gives you the opportunity to have your voice heard by WACH leadership. We use the survey results to identify areas for performance improvement. You can also formally recognize people or services that performed exceptionally. Additional funds for your hospital are also generated based on your responses and overall satisfaction ratings.
We take these surveys seriously and use your comments and suggestions in our effort to improve services, procedures and facilities to serve the community better.