Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!
Get health care advice, ask questions, or find out if you should seek medical care. Call 1-800-874-2273, Option 1, to talk to a registered nurse 24/7. Visit MHSNurseAdviceLine.com for web chat and video chat. Your health is our priority.
The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries
The Prime Travel Benefit reimburses reasonable travel expenses for a qualified trip by a TRICARE Prime enrollee. Reasonable expenses are the amounts you pay when traveling to and from your appointment. This includes mileage, meals, tolls, parking, lodging, local transportation, and tickets for public transportation.
Did you recently receive compassionate, skillful care from a nurse? We'd love to hear your story so we can honor the nurse who made a difference for you.

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